Support

Have a bug, idea or question? Send feedback without an account.

Write to support@syncky.app. For privacy questions and requests under the GDPR, write to privacy@syncky.app; we answer every request within one month.

When something does not sync, Settings › Send diagnostics in the app prepares a report you can attach. It holds identifiers and sync results, never health values.

Common questions

Nothing arrives at my server or agent. iOS lets Syncky read Health only while the iPhone is unlocked. Open the app and tap Sync now, then check Settings › Sync & reliability, which shows what woke the app in the last 24 hours.

How do I connect a server? Settings › Connections › + › Server or automation. The server guide has recipes for Home Assistant, InfluxDB, n8n, Node-RED and Health Auto Export servers.

How do I set up an AI agent? See Set up a Syncky agent.

How do I cancel or get a refund? Plans are App Store purchases, and your purchase contract is with Apple. Cancel in your App Store account settings at least 24 hours before the period ends; Apple handles refunds and the 14-day withdrawal right at reportaproblem.apple.com. See Pricing and the Terms.

How do I delete my data on Relay? Unpair the agent in the app with Delete Relay data. See the Privacy Policy for what Relay keeps and for how long.

Is Syncky a medical device? No. It moves data between Apple Health and the places you choose and does not interpret it. Do not make health decisions from it without talking to a professional.

Complaints and dispute resolution

Send complaints to support@syncky.app; we answer within 14 days. We are neither obliged nor willing to take part in proceedings before a consumer arbitration board (§ 19 Alternative-Streitbeilegung-Gesetz); if we cannot settle a complaint, our answer names the board that would be competent, Verbraucherschlichtung Austria (verbraucherschlichtung.at), and says so again. Your statutory rights, including the right to go to court, are not affected.